"N-Go" and "N-Go Captain" are cab booking apps from Niljyoti Travel Agency, and developed by Zadeh Infosec. Collectively, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to users of our apps, including "N-Go" for riders and "N-Go Captain" for driving and fleet partners. Please note that by using the "N-Go" and "N-Go Captain" apps, you are also subject to our Terms of Service.
Information We Collect
When you interact with the "N-Go" and "N-Go Captain" apps, we collect various types of information to enhance your experience and provide our services. This includes information you provide to us, usage information, and information about your device. Here's a breakdown of the types of information we collect:
A. Information You Provide to Us
Account Registration: When you create an account with "N-Go" or "N-Go Captain", we collect information such as your name, email address, phone number, and payment details. You may also choose to provide additional information for your rider profile or driver application.
Driver Information: For drivers applying to join the "N-Go" or "N-Go Captain" platforms, we collect various details including personal information, driver's license information, vehicle details, and insurance information. We may also collect additional information for verification purposes.
SOS Contact Information: We may collect permission to access your contact list for adding SOS contacts for both users and drivers.
Ratings and Feedback: Feedback provided by users and drivers is collected to improve our services and maintain quality standards.
Communications: Any communication between users and our support team is collected, including message contents and attachments.
B. Information We Collect When You Use the "N-Go" and "N-Go Captain" Apps
Location Information: Depending on your app settings and permissions, we collect precise location data to facilitate rides and ensure accurate pickups. For "N-Go Captain" app, background access to location data is required at all times, even when the app is not open, to ensure the security and safety of all riders and driving partners in case of emergencies.
Usage Information: Information about your ride history, including date, time, destination, distance, and payment details, is collected to improve our services.
Device Information: Details about the devices you use to access the "N-Go" and "N-Go Captain" apps, such as device model, IP address, and operating system, are collected for security and optimization purposes.
C. Information We Collect from Third Parties
We may obtain information from third-party services for various purposes, including background checks, insurance, and marketing.
How We Use Your Information
We use the information we collect to provide and improve the "N-Go" and "N-Go Captain" apps, maintain security, facilitate communication between users, and comply with legal obligations.
How We Share Your Information
We do not sell your personal information. However, we may share it with third parties for business purposes, legal reasons, or during corporate changes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide our services and comply with legal obligations. We take measures to protect your data, but cannot guarantee absolute security.
Your Rights And Choices Regarding Your Data
You have the right to access and delete your personal information, as well as control certain preferences regarding communication and data usage.
Children’s Data
The "N-Go" and "N-Go Captain" apps are not intended for children under 13, and we do not knowingly collect their personal information.
Links to Third-Party Websites
The "N-Go" and "N-Go Captain" apps may contain links to third-party websites with different privacy policies. We are not responsible for their practices.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our services or legal requirements. Users will be notified of any material changes.
Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us. Your privacy is important to us, and we are committed to addressing any issues promptly. Any grievance redressal can be made through information on our contact page.